Cigar Weekly

neovr6 · 03-12-2004, 06:37 AM

w/ Xikar...

Yesterday, my concierge rings me up and tells me I’ve got a package COD. I’m like yay. UPS guys brings me a box, I pay him 23.98 for handling/duty/tax. I was sure it was my Xikar Xi2 cutter. I tear the box open find it’s a Xikar Xi?! I’m like WTF. Ok, got to get to work so I’ll deal with it later. I come home from work and go to pick up mail from the concierge, and bam another package. I’m thinking it’s the cigar DVD I ordered. I take the box, run to my apartment, tear it open and lo and behold another Xikar but an Xi2 this time, just like I ordered from another retailer. Turns out the first one was from a different vendor. After doing some thinking I recall I was on the Xikar website filling out the order form until I realized I was ordering for $39 the Xi cutter not the Xi2 . I didn’t proceed with the order, yet it went thru somehow. No order confirmation email, nothing. Glitch in their system, I don’t know. I emailed them last night to rectify this. I don’t want to pay USD$39 for an Xi + USD$15 for shipping + duty/taxes of CDN$23.98 for a total of USD$72!! Waiting to hear back from em.

Now I got two cutters when a week ago I was desperate to have 1. Go figure.

Buckeye Jack · 03-12-2004, 07:56 AM

Take the time to test the 2 . . . You will probably find out the Xi is a better cutter. For some reason the platic Xi2 tends to start to stick after some time. I've seen it happen and talk to a lot of people it has happened to. I have an Xi and although it isn't my favorite cutter, it works perfectly.

Penguin13 · 03-12-2004, 11:55 AM

Quote:

Originally Posted by Buckeye Jack

Take the time to test the 2 . . . You will probably find out the Xi is a better cutter. For some reason the platic Xi2 tends to start to stick after some time.

Yep, I have noticed this in the store. Stick with the "all metal" cutter

KC

lucasbuck · 03-12-2004, 04:14 PM

Definitely stick with the Xi. It's a much better cutter and well worth the money

Budman · 03-13-2004, 08:55 AM

Quote:

Originally Posted by lucasbuck

Definitely stick with the Xi. It's a much better cutter and well worth the money

Agree with Lucasbuck, I have had mine for about 4 years. Just sent it back to get sharpened under warranty. They also have great customer service.

arthur andersen · 03-13-2004, 08:58 AM

I have had better luck with my Xi2. I don't like the original.

sm.scoles · 03-15-2004, 06:37 PM

I don't doubt they will respond in a timley manner, nor do I doubt your problem will be fixed.

Famed for their customer service!

- Sean

03-12-2004, 06:37 AM	#1
neovr6 Member Join Date: Feb 2004 Location: Toronto Posts: 144	Got beef... w/ Xikar... Yesterday, my concierge rings me up and tells me I’ve got a package COD. I’m like yay. UPS guys brings me a box, I pay him 23.98 for handling/duty/tax. I was sure it was my Xikar Xi2 cutter. I tear the box open find it’s a Xikar Xi?! I’m like WTF. Ok, got to get to work so I’ll deal with it later. I come home from work and go to pick up mail from the concierge, and bam another package. I’m thinking it’s the cigar DVD I ordered. I take the box, run to my apartment, tear it open and lo and behold another Xikar but an Xi2 this time, just like I ordered from another retailer. Turns out the first one was from a different vendor. After doing some thinking I recall I was on the Xikar website filling out the order form until I realized I was ordering for $39 the Xi cutter not the Xi2 . I didn’t proceed with the order, yet it went thru somehow. No order confirmation email, nothing. Glitch in their system, I don’t know. I emailed them last night to rectify this. I don’t want to pay USD$39 for an Xi + USD$15 for shipping + duty/taxes of CDN$23.98 for a total of USD$72!! Waiting to hear back from em. Now I got two cutters when a week ago I was desperate to have 1. Go figure.

03-12-2004, 07:56 AM	#2
Buckeye Jack Club Member Join Date: Apr 2002 Location: Columbus, Ohio USA Posts: 1,375	Take the time to test the 2 . . . You will probably find out the Xi is a better cutter. For some reason the platic Xi2 tends to start to stick after some time. I've seen it happen and talk to a lot of people it has happened to. I have an Xi and although it isn't my favorite cutter, it works perfectly. __________________ "Cut me som' slac' jak! Chump don wan no help, chump don git no help. Jive ass dude don got no brains anyhow" - Mrs. Cleaver

03-12-2004, 04:14 PM	#4
lucasbuck Herf Meister Join Date: Aug 2003 Location: Trinity Posts: 5,307	Definitely stick with the Xi. It's a much better cutter and well worth the money __________________ They tell you cigars take three years off your life. What three years? Eighty-six to eighty-nine? Who needs 'em! Give me the cigars! -Eric Bogosian (Sex, Drugs, Rock & Roll)

03-13-2004, 08:58 AM	#6
arthur andersen Member Join Date: Sep 2002 Location: Home of the National Champions - USC Posts: 900	I have had better luck with my Xi2. I don't like the original. __________________ Smells Like Roses, Tastes Like Sugar. Play like all stars, party like rock stars, hammer like porn stars - Jason Giambi

03-15-2004, 06:37 PM	#7
sm.scoles Member Join Date: Jan 2004 Location: Western Massachusetts Posts: 728	I don't doubt they will respond in a timley manner, nor do I doubt your problem will be fixed. Famed for their customer service! - Sean __________________ - Sean