Cigar Weekly

tfkirk1 · 05-16-2022, 07:53 AM

I need to get this off my chest. I belong to 5 or 6 COTM clubs and I had a terrible experience with Cigar And Pipes this month they sent 6 cigars that were dried out that I tried to smoke all 6 over the weekend and threw all 6 away. I tried to reach them today and it goes to a voice mail system so I can't reach them to bitch or cancel my subscription. Anyone else have this problem with online vendors?

BigJohn · 05-16-2022, 08:04 AM

As an online vendor (not of cigars) I find that to be unacceptable that your primary means of contact goes to VM. But as a small company, I know that at our current size (4 people inclusive) that's how we'd have to run it. So pros and cons. Emails and messages from customers get responded to with an auto reply, and a personal one as quickly as we can get back.

I hope they get back to you quickly, and remedy the situation to your satisfaction.

Sorry that happened to you man!

bipolar · 05-16-2022, 08:35 AM

Wow. What a bummer of an experience!! Hope they sort it out for you bro.

jefslat · 05-16-2022, 12:10 PM

For this reason (access to dedicated CS staff), I have decided to stick with a very short list of online vendors. CI has opened locally, so I can browse in-person now, but I will still occasionally order from Cigar Federation, Famous Cigars, LCDM Houston (formerly Serious), and Small Batch Cigars. If I am looking for Mombachos, I go straight to the company site and order (they fulfill from one of two vendors in FL, usually Atlantic Cigar).

tfkirk1 · 05-17-2022, 07:38 AM

Thanks guys, they did get back to me Monday afternoon. They said they'd get back with a solution, but still no response yet!! There are 3-4 really good COTM's that I deal with and never had an issue with them always good product and customer support. El Gringo, Two of those vendors (Cigar Federation, Small Batch) I deal with that are great for the COTM's and use them all when purchasing. Privada is one of the best COTM's I do use and Smoke Inn is another vendor that is top of the line.

Again thanks guys for the responses.

05-16-2022, 07:53 AM	#1
tfkirk1 Club Member Join Date: Feb 2013 Location: 25 Prospect St. Pittston, Pa. Posts: 1,668	Cigar and Pipes website I need to get this off my chest. I belong to 5 or 6 COTM clubs and I had a terrible experience with Cigar And Pipes this month they sent 6 cigars that were dried out that I tried to smoke all 6 over the weekend and threw all 6 away. I tried to reach them today and it goes to a voice mail system so I can't reach them to bitch or cancel my subscription. Anyone else have this problem with online vendors?

05-16-2022, 08:04 AM	#2
BigJohn Chief Geek, @cigarweekly Join Date: Dec 2006 Location: Atlanta (north burbs - Woodsto Posts: 14,174	As an online vendor (not of cigars) I find that to be unacceptable that your primary means of contact goes to VM. But as a small company, I know that at our current size (4 people inclusive) that's how we'd have to run it. So pros and cons. Emails and messages from customers get responded to with an auto reply, and a personal one as quickly as we can get back. I hope they get back to you quickly, and remedy the situation to your satisfaction. Sorry that happened to you man! __________________ Government breaks our legs, then hands us a pair of crutches and says, "You see? If it wasn't for us you wouldn't be able to walk.".... Aren't we so lucky!? Need a website? Get one from a BOTL - > PM me! *"I swear by my life, and my love of it, that I will never live for the sake of another man, nor ask another man to live for mine."* Help support the CigarWeekly webhost (me!) > Shop online? Start HERE: direct to Amazon.com Protect your computer from VIRUSES > Get Avast!

05-16-2022, 08:35 AM	#3
bipolar Club Member Join Date: May 2006 Location: The Free State of Georgia Posts: 2,012	Wow. What a bummer of an experience!! Hope they sort it out for you bro. __________________ When Uncle Terry’s been drinking…you don’t F with him.

05-16-2022, 12:10 PM	#4
jefslat CW WarCraft God CW Special Correspondent Editor at Large Predominant CW Ambassador Herf God Join Date: Mar 2001 Location: San Antonio de Bexar Posts: 38,917	For this reason (access to dedicated CS staff), I have decided to stick with a very short list of online vendors. CI has opened locally, so I can browse in-person now, but I will still occasionally order from Cigar Federation, Famous Cigars, LCDM Houston (formerly Serious), and Small Batch Cigars. If I am looking for Mombachos, I go straight to the company site and order (they fulfill from one of two vendors in FL, usually Atlantic Cigar). __________________ El Gringo permanence... El perro, el perro, es mi corazon. El gato, el gato, el gato no es bueno. El Jefe es cantante, El Jefe es muy famoso El Jefe es el hombre con el queso del diablo. El perro, el perro, nunca sin raison El gato, el gato, el gato es obseno El Jefe es caliente, El Jefe es carinoso El Jefe le da besos mejor que su esposo What Would TOJE Do? Þ £

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05-17-2022, 07:38 AM	#5
tfkirk1 Club Member Join Date: Feb 2013 Location: 25 Prospect St. Pittston, Pa. Posts: 1,668	Thanks guys, they did get back to me Monday afternoon. They said they'd get back with a solution, but still no response yet!! There are 3-4 really good COTM's that I deal with and never had an issue with them always good product and customer support. El Gringo, Two of those vendors (Cigar Federation, Small Batch) I deal with that are great for the COTM's and use them all when purchasing. Privada is one of the best COTM's I do use and Smoke Inn is another vendor that is top of the line. Again thanks guys for the responses.