05-28-2019, 12:20 PM
|
#1 |
|
Member
Join Date: Jul 2006
Location: parsippany, new jersey
Posts: 950
|
What’s up with JR Cigars???
Their web site has been buggy as hell lately, I had a problem with my last 3 orders, and each time I called customer service (which was 3 times) I waited on hold over an hour each time. I’ve been buying from them for over 35 years and never has it been this bad. They haven’t even been responding to emails.
__________________
50% of the people you know, don't care about your problems, the other 50% are glad you have them. Pags |
|
|
|
05-28-2019, 12:37 PM
|
#2 |
|
Publisher/Owner
El Chefé BBQ Guru Herf God
Join Date: Oct 2001
Location: Atlanta.
Posts: 55,778
|
Welcome to the conglomerate. Accountants can tally figures, but that doesn't correlate with value. Cuts are rarely made in the right places.
__________________
Every time you think you've become too cynical, the world finds a way to teach you that the real problem is that you haven't become cynical enough Free speech is free speech is free speech. There is no qualifier. If you aren't outraged, you aren't paying attention. Never attribute malice to that what can be explained as stupidity. Unborn lives matter too. 
|
|
|
|
|
05-28-2019, 04:00 PM
|
#3 | |
|
Contributing Editor
Herf God
Join Date: Jul 2001
Location: Naperville IL
Posts: 44,579
|
Quote:
__________________
"Success is not final, failure is not fatal: it is the courage to continue that counts." - Sir Winston Churchill "A sick thought can devour the body's flesh more than fever or consumption." - Guy de Maupassant |
|
|
|
|
|
05-28-2019, 04:18 PM
|
#4 |
|
Publisher/Owner
El Chefé BBQ Guru Herf God
Join Date: Oct 2001
Location: Atlanta.
Posts: 55,778
|
And upper and middle management are above placing an order every couple of weeks to check and tweak the customer experience.
__________________
Every time you think you've become too cynical, the world finds a way to teach you that the real problem is that you haven't become cynical enough Free speech is free speech is free speech. There is no qualifier. If you aren't outraged, you aren't paying attention. Never attribute malice to that what can be explained as stupidity. Unborn lives matter too.
|
|
|
|
|
05-28-2019, 06:15 PM
|
#5 |
|
Contributing Editor
Herf God
Join Date: Jul 2001
Location: Naperville IL
Posts: 44,579
|
the accountants are in charge and they don't really care about your silly operations problems.
__________________
"Success is not final, failure is not fatal: it is the courage to continue that counts." - Sir Winston Churchill "A sick thought can devour the body's flesh more than fever or consumption." - Guy de Maupassant |
|
|
|
|
05-29-2019, 05:35 AM
|
#6 |
|
Contributing Editor
Herf God
Join Date: Jul 2004
Location: Camillus, NY
Posts: 16,121
|
I am a JR plus member, but this is my last year. I would have stopped last year, but it renewed automatically. I called to have it cancelled, and the guy I spoke with said it would be cancelled, but it never was. I could have fought it, but I didn't as I had placed a few orders with free shipping.
But almost $60 a year for free shipping is outrageous. I can only assume that they have lots of members who have stuff shipped constantly. If I had weekly 5 packs shipped to me then the membership would be worth it. But I place probably five large orders with them a year. I'd be better off paying the shipping. I complained to them about the cost of the membership, but I think it fell on deaf ears. I order most of my stuff through Holt's now.
__________________
Rob If people can tell me where to smoke, I can tell them where to go, too. |
|
|
|
|
05-29-2019, 09:13 AM
|
#7 | |
|
Contributing Editor
Herf God
Join Date: Jul 2001
Location: Naperville IL
Posts: 44,579
|
Quote:
 If the top of the organization doesn't care about service then service won't be a priority
__________________
"Success is not final, failure is not fatal: it is the courage to continue that counts." - Sir Winston Churchill "A sick thought can devour the body's flesh more than fever or consumption." - Guy de Maupassant |
|
|
|
|
|
05-29-2019, 09:18 AM
|
#8 | |
|
Contributing Editor
Herf God
Join Date: Jul 2004
Location: Camillus, NY
Posts: 16,121
|
Quote:
 I still pay for Amazon Prime, but in addition to "free" shipping I get "free" two-day shipping. I also get free Prime movies. But if Amazon keeps upping the price I may drop that as well.
__________________
Rob If people can tell me where to smoke, I can tell them where to go, too. |
|
|
|
|
|
05-29-2019, 09:44 AM
|
#9 |
|
Editor-in-Chief
Herf God
Join Date: Aug 1998
Location: Metairie, LA
Posts: 86,656
|
Holt's has a 24 hour sampler sale with free shipping today.
Everything at Serious Cigars is on free shipping today, as well.
__________________
+In Memory of E.Guevara(Cubano67)W.Orlando(Shadow) A.Morris (Knife) D.Odom (dodom) D.Revermann (dgr) S.Bouchard (sb1396) M.Cole (Matt76) S.Faccenda (TOJE) R.Smith(IBMer) V.Vandermeer (van55)M.Davis(boxdoctor)S.Singer(bassman)K.Doetze l (drillrk1)D.Hart(garme1962)J.Coleman(John C 81)T.Gossett(Dartplayer1)J.Bolt (jb)E.J.Ferralles(CaballoPinto)M.Cataldo(FVFanMC)K Payne(SanchoPanza)F.Seltzer(Mowee)+LB+Connor Olson+Micah Kercheval+Maggie Bonefas+Karen  
|
|
|
|
|
05-29-2019, 09:47 AM
|
#10 | |
|
Contributing Editor
Herf God
Join Date: Jul 2001
Location: Naperville IL
Posts: 44,579
|
Quote:
I have greatly reduced my use of Amazon and look forward to not being on Prime.
__________________
"Success is not final, failure is not fatal: it is the courage to continue that counts." - Sir Winston Churchill "A sick thought can devour the body's flesh more than fever or consumption." - Guy de Maupassant |
|
|
|
|
 |
| Bookmarks |
| Tags |
| J*R, J*R Catalog, J*R Cigar, J*R Cigars, J*R Customer Service, J*R Free Shipping, JR cigar, JR Cigars, JR Customer Service |
Linear Mode
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Contest: Sandblasting Cigars (Send Cigars to Troops - Win Cigars!) | grtrx | Cigar Talk | 19 | 05-13-2005 10:35 AM |
All times are GMT -8. The time now is 10:57 PM.