Quote:
Originally Posted by mhotek
Sorry, I'm one of the people who doesn't care what Cigar Oasis said about the warranty.
We're a distributor. Actually, we're the only true distributor in that we sell these pre-dominantly to wholesale accounts and we do 100% of the customer service on them. (The other two "distributors" buy in large quantity, retail them, and then make you go back to Cigar Oasis for any service on them.)
I don't care what their warranty is on them. When they don't work, we replace them, end of story. Give Jen a call at 740-548-5880 and tell her you have a Cigar Oasis that isn't working anymore. We'll get a replacement sent out to you. (It would be a lot easier if everyone would get them from us in the first place (pricing isn't any different) and then issues like this would never happen, but that's just wishful thinking.)
Anyway, give Jen a call and we'll get a replacement sent out.
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Well, now I know where I will be purchasing mine in the near future.
Too bad more companies are not like mhotek's.
Bigfeet