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I'll Drink to That! What is your favorite beverage to have with a cigar? Juice? Cola? Beer? Port? Single Malt Scotch? This room is for the discussion of beverages, especially alcoholic beverages that go well with cigars!

 
 
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Old 01-23-2020, 05:16 AM   #1
Mad Dawg
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Join Date: Oct 2002
Location: Republic of Texas
Posts: 34,199
MAJOR props to Baratza LLC

After years of daily use, usually on large batches of beans, my Baratza Virtuoso stripped the main gear that drives the burr. I got it open and found that there was also a screw bracket broken. So I went to the Baratza website and that's where the good stuff began.

Baratza sells most parts necessary to repair their grinders AND posts instructions and videos on how to make the repairs. Unfortunately for me, one of the parts I needed wasn't listed. Then I spotted the coolness. They have a flat-rate repair program...any needed repairs, one flat cost. Prices vary by model, but are entirely reasonable; price for the Virtuoso is $60, return shipping free. So I packaged it up and sent it off to them via Priority Mail.

Four days later I got an email with a tracking number...repairs were complete and my grinder was on the way back. I got it yesterday. The invoice showed the parts they replaced: New motor and power cord, new upgraded gearbox, new internal chassis, and about a dozen other things. Total cost of the parts alone was more than $130.

I essentially got a factory rebuilt Virtuoso with entirely new innards for less than the cost of the parts, and less than a quarter of what a new grinder would cost. Baratza offers this service for all of their grinders.

In an age of designed obsolescence (think iPhones) and a deeply-ingrained "use it and toss it" mentality, Baratza's commitment to their products really stands out from the crowd of mediocrity. They've earned my business for life!
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