Cigar Weekly

BIG E1 · 05-05-2003, 04:46 PM

Xikar is one of the best cutter I have ever owned and the other day I dropped it and it broke apart. I emailed them and they replyed with please send it back and we will replace it. No questions ask.... now thats service. Just thought you guys and gals would like to know if you didnt already.

Thanks
Ernie

co-hiba · 05-05-2003, 05:31 PM

Now that's customer service. Just picked up a Xikar this past weekend. No complaints here....

co-hiba

Vegas1 · 05-06-2003, 03:30 AM

They've had outstanding customer service since day one.

steamnjn23 · 05-06-2003, 03:37 AM

no complaints here. now i want 2...one for work and one for play. am i being extreeeme? i dont think so

pilote · 05-06-2003, 09:11 AM

more than one cutter is a nice luxury; at one point i had all 3 models, now i just have the Xi3 MIM...for "work" i used the X2, for "play" the X3...but now all my lighters have built-in cutters, so the X3 hasn't seen action for awhile...

have fun with it...get more cutters!

Venom · 05-14-2003, 01:59 PM

Xikars are te best "hands down"!

I've had mine for 3 years and still going strong! I recommend it to all my fellow smokers. )

KEEP ON SMOKING!

BIG E1 · 05-14-2003, 03:17 PM

Just an update for everyone. I received a new cutter about a week later. They came through just like they said and pretty quick if you ask me.

Thanks

T · 05-14-2003, 07:24 PM

Same here I just got my NEW cutter-the bolts were very loose and falling out all the time- yesterday WITH an allen wrench and leather case that i didn't have.

Mad Dawg · 05-15-2003, 05:34 AM

I sure like my Xicar - never a problem, or a bad cut. As is clear from this thread, their customer service is great and they stand by their products. Keep in mind that if yours ever gets dull, send it back to them and they'll sharpen it for free.

Rebgen · 05-15-2003, 08:45 AM

I've had my Xi for around three years and it has always delivered clean precise cuts every time. The only problem I have ever had was the velcro tab finally wearing off the leather pouch that came with the Xi. Well, I called Bill in Xikar CS today and asked if they sold replacement pouches. He just offered to send out a replacement pouch...free of charge

I have always heard stories about the great customer service at Xikar...now I know why.

Thanks Bill!

05-05-2003, 04:46 PM	#1
BIG E1 Club Member Join Date: Aug 2002 Location: UK Posts: 1,022	Xikar Cutter Xikar is one of the best cutter I have ever owned and the other day I dropped it and it broke apart. I emailed them and they replyed with please send it back and we will replace it. No questions ask.... now thats service. Just thought you guys and gals would like to know if you didnt already. Thanks Ernie

05-05-2003, 05:31 PM	#2
co-hiba Herf Meister Join Date: Dec 2002 Location: clearing out one of Fvfanmc's 22 coolerdors Posts: 6,194	Now that's customer service. Just picked up a Xikar this past weekend. No complaints here.... co-hiba __________________ Some things carry a price that's not measured in dollars! http://galleries.cigarweekly.com/co-hiba/

05-06-2003, 03:30 AM	#3
Vegas1 Club Member Join Date: May 1998 Location: CT Posts: 3,824	They've had outstanding customer service since day one. __________________ "Beer is proof that God loves us and wants us to be happy" - Benjamin Franklin

05-06-2003, 03:37 AM	#4
steamnjn23 Member Join Date: Dec 2002 Location: ringgold, ga 30736 Posts: 733	no complaints here. now i want 2...one for work and one for play. am i being extreeeme? i dont think so __________________ see ya on the road -greg-

05-15-2003, 05:34 AM	#9
Mad Dawg Administrator Herf Dog Herf God Join Date: Oct 2002 Location: Republic of Texas Posts: 34,199	I sure like my Xicar - never a problem, or a bad cut. As is clear from this thread, their customer service is great and they stand by their products. Keep in mind that if yours ever gets dull, send it back to them and they'll sharpen it for free. __________________ Gone, But Never Forgotten. ΜΟΛΩΝ ΛΑΒΕ That which does not kill me....has made a grave tactical error.

05-06-2003, 09:11 AM	#5
pilote Member Join Date: Jul 2002 Location: Southern California Posts: 853	more than one cutter is a nice luxury; at one point i had all 3 models, now i just have the Xi3 MIM...for "work" i used the X2, for "play" the X3...but now all my lighters have built-in cutters, so the X3 hasn't seen action for awhile... have fun with it...get more cutters!

05-14-2003, 01:59 PM	#6
Venom Club Member Join Date: May 2003 Location: Bolingbrook, IL Posts: 1,906	Xikars are te best "hands down"! I've had mine for 3 years and still going strong! I recommend it to all my fellow smokers. ) KEEP ON SMOKING!

05-14-2003, 03:17 PM	#7
BIG E1 Club Member Join Date: Aug 2002 Location: UK Posts: 1,022	Just an update for everyone. I received a new cutter about a week later. They came through just like they said and pretty quick if you ask me. Thanks

05-14-2003, 07:24 PM	#8
T Starting Member Join Date: Nov 2002 Location: MO Posts: 51	Same here I just got my NEW cutter-the bolts were very loose and falling out all the time- yesterday WITH an allen wrench and leather case that i didn't have.

05-15-2003, 08:45 AM	#10
Rebgen Member Join Date: Dec 2002 Location: Des Moines, IA Posts: 543	I've had my Xi for around three years and it has always delivered clean precise cuts every time. The only problem I have ever had was the velcro tab finally wearing off the leather pouch that came with the Xi. Well, I called Bill in Xikar CS today and asked if they sold replacement pouches. He just offered to send out a replacement pouch...free of charge I have always heard stories about the great customer service at Xikar...now I know why. Thanks Bill!

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