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02-07-2018, 03:32 PM | #1 |
Club Member
Join Date: Feb 2013
Location: 25 Prospect St. Pittston, Pa.
Posts: 1,668
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Customer support class act
Ordered a sampler of Mombacho 10th Anniversary from a retailer (don't know if I can say the retailer or not) they were out of them sent me a nice email explaining the situation gave me 20% off and free shipping on my next order. Class act by them. But ended up ordering more this time out.
The Collective - 5 Pack Protocol by Cubariqueno Cigar Company - Toro 6 x 52 / 5 Pack Probable Cause by Cubariqueno Cigar Company - Robusto 5 x 52 / 5 Pack Pretty sure you can figure out what retailer I'm talking about. Again classy move. |
02-07-2018, 05:27 PM | #2 |
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Location: Naperville IL
Posts: 44,579
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yes you can mention the name...
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02-07-2018, 05:28 PM | #3 |
Charter Member
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Join Date: Apr 2000
Location: Illinois
Posts: 10,603
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No reason not to mention a shop, who is it?
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02-07-2018, 08:23 PM | #4 |
Club Member
Join Date: Feb 2013
Location: 25 Prospect St. Pittston, Pa.
Posts: 1,668
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Cigar Federation, their response.
Hello Thomas, We are so very sorry to inform you that our inventory on the Mombacho 10th Anniversary was goofed up yesterday and we are forced to refund your order. We have issued you a one time discount code for 20% off your entire next order. Your discount code is #$@% We have also sent you a Mombacho Liga Meastro Pre-Release cigar and a Tatuaje Series P Sumatra cigar to help make up for our mistake. Again, our sincere apologies for our goof up. Thank for your understanding, Sam I'd say a good company to deal with. |
02-08-2018, 07:54 AM | #5 |
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CW Special Correspondent Editor at Large Predominant CW Ambassador Herf God
Join Date: Mar 2001
Location: San Antonio de Bexar
Posts: 38,924
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Definitely a good vendor.
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El Gringo permanence... El perro, el perro, es mi corazon. El gato, el gato, el gato no es bueno. El Jefe es cantante, El Jefe es muy famoso El Jefe es el hombre con el queso del diablo. El perro, el perro, nunca sin raison El gato, el gato, el gato es obseno El Jefe es caliente, El Jefe es carinoso El Jefe le da besos mejor que su esposo What Would TOJE Do? Þ £ |
02-08-2018, 08:41 AM | #6 |
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Location: Illinois
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Unfortunately I had the opposite experience a couple years ago. They had some Viajes on sale which I placed an order for. They immediately cancelled the order with the explanation that they had it priced too low on accident. No apology or any offer to make up for it, just a cancelation and "can't do it" attitude. Have not made a purchase there since. Though I'm glad they treated you well Kirk.
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Cigars are brain food...... JLOH #19 |
02-09-2018, 08:48 AM | #7 |
Chief Geek, @cigarweekly
Join Date: Dec 2006
Location: Atlanta (north burbs - Woodsto
Posts: 14,174
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Good companies CHANGE for the better, so perhaps the lesson of the past has moved them in the right direction!
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