Cigar Weekly

tfkirk1 · 02-07-2018, 03:32 PM

Ordered a sampler of Mombacho 10th Anniversary from a retailer (don't know if I can say the retailer or not) they were out of them sent me a nice email explaining the situation gave me 20% off and free shipping on my next order. Class act by them. But ended up ordering more this time out.

The Collective - 5 Pack
Protocol by Cubariqueno Cigar Company - Toro 6 x 52 / 5 Pack
Probable Cause by Cubariqueno Cigar Company - Robusto 5 x 52 / 5 Pack

Pretty sure you can figure out what retailer I'm talking about. Again classy move.

grtrx · 02-07-2018, 05:27 PM

yes you can mention the name...

ak2000 · 02-07-2018, 05:28 PM

No reason not to mention a shop, who is it?

tfkirk1 · 02-07-2018, 08:23 PM

Cigar Federation, their response.

Hello Thomas,

We are so very sorry to inform you that our inventory on the Mombacho 10th Anniversary was goofed up yesterday and we are forced to refund your order. We have issued you a one time discount code for 20% off your entire next order. Your discount code is #$@% We have also sent you a Mombacho Liga Meastro Pre-Release cigar and a Tatuaje Series P Sumatra cigar to help make up for our mistake. Again, our sincere apologies for our goof up.

Thank for your understanding,
Sam

I'd say a good company to deal with.

jefslat · 02-08-2018, 07:54 AM

Definitely a good vendor.

ak2000 · 02-08-2018, 08:41 AM

Unfortunately I had the opposite experience a couple years ago. They had some Viajes on sale which I placed an order for. They immediately cancelled the order with the explanation that they had it priced too low on accident. No apology or any offer to make up for it, just a cancelation and "can't do it" attitude. Have not made a purchase there since. Though I'm glad they treated you well Kirk.

BigJohn · 02-09-2018, 08:48 AM

Good companies CHANGE for the better, so perhaps the lesson of the past has moved them in the right direction!

02-07-2018, 03:32 PM	#1
tfkirk1 Club Member Join Date: Feb 2013 Location: 25 Prospect St. Pittston, Pa. Posts: 1,668	Customer support class act Ordered a sampler of Mombacho 10th Anniversary from a retailer (don't know if I can say the retailer or not) they were out of them sent me a nice email explaining the situation gave me 20% off and free shipping on my next order. Class act by them. But ended up ordering more this time out. The Collective - 5 Pack Protocol by Cubariqueno Cigar Company - Toro 6 x 52 / 5 Pack Probable Cause by Cubariqueno Cigar Company - Robusto 5 x 52 / 5 Pack Pretty sure you can figure out what retailer I'm talking about. Again classy move.

02-07-2018, 05:27 PM	#2
grtrx Contributing Editor Herf God Join Date: Jul 2001 Location: Naperville IL Posts: 44,579	yes you can mention the name... __________________ "Success is not final, failure is not fatal: it is the courage to continue that counts." - Sir Winston Churchill "A sick thought can devour the body's flesh more than fever or consumption." - Guy de Maupassant

02-07-2018, 05:28 PM	#3
ak2000 Charter Member Herf God Join Date: Apr 2000 Location: Illinois Posts: 10,599	No reason not to mention a shop, who is it? __________________ Cigars are brain food...... JLOH #19

02-08-2018, 07:54 AM	#5
jefslat CW WarCraft God CW Special Correspondent Editor at Large Predominant CW Ambassador Herf God Join Date: Mar 2001 Location: San Antonio de Bexar Posts: 38,917	Definitely a good vendor. __________________ El Gringo permanence... El perro, el perro, es mi corazon. El gato, el gato, el gato no es bueno. El Jefe es cantante, El Jefe es muy famoso El Jefe es el hombre con el queso del diablo. El perro, el perro, nunca sin raison El gato, el gato, el gato es obseno El Jefe es caliente, El Jefe es carinoso El Jefe le da besos mejor que su esposo What Would TOJE Do? Þ £

02-08-2018, 08:41 AM	#6
ak2000 Charter Member Herf God Join Date: Apr 2000 Location: Illinois Posts: 10,599	Unfortunately I had the opposite experience a couple years ago. They had some Viajes on sale which I placed an order for. They immediately cancelled the order with the explanation that they had it priced too low on accident. No apology or any offer to make up for it, just a cancelation and "can't do it" attitude. Have not made a purchase there since. Though I'm glad they treated you well Kirk. __________________ Cigars are brain food...... JLOH #19

02-07-2018, 08:23 PM	#4
tfkirk1 Club Member Join Date: Feb 2013 Location: 25 Prospect St. Pittston, Pa. Posts: 1,668	Cigar Federation, their response. Hello Thomas, We are so very sorry to inform you that our inventory on the Mombacho 10th Anniversary was goofed up yesterday and we are forced to refund your order. We have issued you a one time discount code for 20% off your entire next order. Your discount code is #$@% We have also sent you a Mombacho Liga Meastro Pre-Release cigar and a Tatuaje Series P Sumatra cigar to help make up for our mistake. Again, our sincere apologies for our goof up. Thank for your understanding, Sam I'd say a good company to deal with.

02-09-2018, 08:48 AM	#7
BigJohn Chief Geek, @cigarweekly Join Date: Dec 2006 Location: Atlanta (north burbs - Woodsto Posts: 14,173	Good companies CHANGE for the better, so perhaps the lesson of the past has moved them in the right direction! __________________ Government breaks our legs, then hands us a pair of crutches and says, "You see? If it wasn't for us you wouldn't be able to walk.".... Aren't we so lucky!? Need a website? Get one from a BOTL - > PM me! *"I swear by my life, and my love of it, that I will never live for the sake of another man, nor ask another man to live for mine."* Help support the CigarWeekly webhost (me!) > Shop online? Start HERE: direct to Amazon.com Protect your computer from VIRUSES > Get Avast!

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